| Kalen Meiirzhan Kanatuly Digital Technologies and Their Impact on the Optimization of Business Processes in the Company: Focus on RPA |
|---|
| Abstract. Digital technologies are reshaping how companies optimize their business processes. In particular, Robotic Process Automation (RPA) has emerged as a powerful tool for automating repetitive tasks and improving process efficiency. This paper examines the impact of RPA on business process optimization in the context of an order processing workflow at a real company (LLP KazParts) in Kazakhstan. We model and implement an RPA solution that automates the end-to-end order pipeline—from online customer order entry through automatic creation of sales orders and payment postings in the 1C enterprise system to final shipment. A one-week experimental deployment is conducted to compare the RPA-driven process against the manual process in terms of processing speed, error rates, and throughput. The RPA implementation achieved significant performance gains, reducing average order handling time by over 80% and virtually eliminating data entry errors. However, several limitations were observed in handling complex exceptions and dynamic customer requirements. To address these shortcomings, we propose an improved hybrid RPA+AI model that combines rule-based automation with artificial intelligence components for greater flexibility. The results demonstrate the substantial benefits of RPA for business process optimization in the company while highlighting the value of integrating AI to handle process variability. |
| Keywords: Robotic Process Automation, Business Process Optimization, Digital Transformation, Order Processing, Intelligent Automation, 1C Enterprise |
 Download PDF |
| DOI: https://doi.org/10.54381/itta2026.2.05 |